She is largely responsible for the warm, friendly feeling that you get when you walk through the door. It’s as if you’re part of one big family – she knows regular visitors by name and who they’ve come to see, and she quickly puts newcomers at ease.
Previously, Libby worked in an admin role at a special needs school where she gained her apprenticeship in Business and Administration. She has since built on all these skills, learning and developing within the role. She’s also enjoyed getting to know all the residents and their relatives, as well as the staff.
She says: “When I first started it was quite daunting as I’d never been into a care home before. But, working here has completely changed my perspective, and it is truly a wonderful environment to be in – I love it!”
Libby also does the paper round every morning and updates the menus around the home, so she is a welcome face for the residents at the start of their day.
Outside work, Libby is a dedicated aunt to her niece and two young nephews who keep her very busy!
Deals with all administrative functions to ensure that the business is administered in a professional manner and supports the manager and administrator in the smooth running of the home. The administrator assistant keeps the support office fully informed of all matters to do with the home. He or she is also the first point of contact for visitors and telephone enquiries, fostering a professional and caring image of the homes.
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