COVID-19 Coronavirus: advice and guidance


Visiting the home

COVID-19 Coronavirus 19.03.20

As Coronavirus COVID-19 continues to spread, our priority remains to protect our vulnerable residents, their relatives and our staff as much as we can. 

At this time, and following Department of Health guidelines, the home will remain open to visitors on a restricted basis, although this may change, depending on government policy. 

We are working hard to reduce the possibility of infection within the home and have cancelled all external entertainment until 31 March and postponed all non-essential maintenance projects and community visits. 

Previously, we asked that all non-essential visits by families and friends were reduced and we would like to thank everyone who has kindly complied with this request. But we are now looking to take this one step further: family members should visit only if it is absolutely essential, leaving any children under 18 at home. 

Please arrange an essential visit by contacting the home or deputy manager beforehand. It is vitally important that you do not arrive at the home without having called first. The health and wellbeing of your loved one depends on you, our staff and everyone else around them behaving responsibly at this difficult time.

Because we recognise the importance of ensuring that you stay in touch with your loved ones, we are replacing visits in person with virtual visits via video calls. So everyone will have the opportunity to see and talk to their relative. Please call the home manager to arrange a convenient time for this. 

Within the home we have increased our infection control measures and need visitors to follow all hygiene protocols stringently to further reduce the risk of infection.

If any resident presents with symptoms of COVID-19 we will immediately isolate them and seek both medical advice and DOH guidance. We will, of course, keep relatives fully informed of the situation.

Please rest assured that we are monitoring the situation very carefully to ensure that we remain in touch with the latest government thinking and guidelines and are taking appropriate measures to ensure the health, safety and welfare of our residents and staff. We are in constant contact with Public Health England and will follow any guidance that they offer as the situation unfolds in the coming weeks and months. We are also in regular contact with our GP practices to ensure that cover for residents will continue. Non-urgent visits from other health professionals will be assessed on a case-by-case basis and may need to be rescheduled.

In terms of essential food, medication and hygiene items, our suppliers are not currently anticipating any disruption to these supply chains.

In these difficult and uncertain times, it is more important than ever that we all work together to support and protect the vulnerable adults in our care, as well as their relatives, our staff and the wider community and we would like to thank you for your continued support in helping us to achieve this. 

To learn about how we are responding to COVID-19, please look at the FAQs at the top of this post. If the question relates to a particular resident, please call the home directly.


Website management by Arrive Arrive
Original website by Boom Solutions