Head of Housekeeping

Sharon has been with the organisation for eight years. She spent the first four as a housekeeper before being promoted to head of housekeeping

Previously, she worked in retail for the likes of Asda, Morrisons and Marks & Spencer, fulfilling a variety of roles on the shop floor, filling shelves and in customer service. This often meant working nights, mainly to fit around her young children, Rebecca, now 30, and 25-year-old Ian. Even now Sharon must fight the urge to tidy supermarket shelves!

This attention to detail is a real asset for her role. She oversees the work done by the home’s eight domestic assistants (also known as housekeepers). Their work plays an important role in the smooth functioning of the home and the safety of residents.

The housekeepers clean the communal areas and residents’ individual rooms to Sharon’s exacting “A1 standards” so they are fresh, clean, dry and infection free. Each resident’s room, including the carpet, is deep cleaned and the mattress changed once a month.

“You want to leave the home looking as clean as your own,” she says.  Sharon loves her role and it’s mainly down to her beloved grandmother, who suffered with dementia, that she sought work in care.  “It’s a cruel illness and I really wanted to give something back,” she says.

Sharon doesn’t have much spare time but she’s a devoted grandmother to four-year-old Bella and Dylan, 9. She enjoys the calming influence of her tropical fish and is also a film buff – crime thrillers and documentaries are a favourite genre – but she’s now happily rediscovering all the Disney favourites with Dylan and Bella.

About The Job Role

Job Title

Head of Housekeeping

Reporting To

The Home Manager

Job Purpose

The head of housekeeping is responsible for the daily supervision of domestic and laundry staff to ensure the highest possible standards of cleanliness around the home and a first-class service from the laundry to the home and residents.

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