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Families with Power of Attorney (or their loved one’s permission) use ResHub to access information about relatives’ care including meals, daily routine and wellbeing activities.
ResHub is a very straightforward system. Staff use hand-held devices loaded with apps to record actions taken at the point of care (care notes) which are then uploaded centrally. Such technology removes the need to find each resident’s documents and write up notes manually using pen and paper, which can also get lost. This way, each resident’s care notes are safe and secure, and summaries can be shared with families via ResHub. As a result, less time is spent on administration and more with residents.
This information is then accessed via an app or a browser on your phone/tablet, enabling you to be as involved as you wish in your loved one’s daily life. ResHub is effectively a two-way portal that enables you to respond by making comments, sending messages and asking questions. You can also upload, store and send photos and videos. Thanks to the survey function, too, there is plenty of opportunity to give the home your feedback on any aspect of your loved one’s care.
In addition, ResHub includes a comprehensive shift handover process to communicate easily with care staff and track if information has been received. The families’ input into what’s been documented helps to drive up documentation standards, while the openness and transparency facilitate greater trust and healthier working relationships between families and the homes. It’s secure, too, as access can only be granted upon each resident’s approval and the information remains private, appearing solely on your app and your relative’s profile.
If you are interested in finding out more about ResHub, please contact the home manager.
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