COVID-19 Coronavirus: advice and guidance

COVID-19 FAQs

Visiting the home

New national lockdown restrictions – Jan 2021

In the light of the Prime Minister’s latest address and the government’s tighter restrictions on people leaving their homes once again, until at least mid-February, we regret that we must continue with the suspension on all visits unless your relative is at the very end of their life.

Amid this sad news there is some light at the end of the tunnel, thanks to the vaccination programme. Residents and staff in some of our homes have already been vaccinated, and the vaccine is currently being rolled out across the rest of our homes. We expect that most people will be fully protected from the virus by the end of February.

In the meantime, we understand that this must be a distressing time for all our residents’ relatives, particularly given that you were unable to visit in person over the Christmas period either. As ever, please be reassured that your loved one will continue to receive the best possible care and will stay in regular touch with you regularly via Skype and video calling. In addition, we will give regular wellbeing updates to the relatives of residents who are unable to make or receive calls. If you are using our Relatives’ Gateway portal, you will already have access to your relative’s care plans and information about any aspect of their care including meals, wellbeing and daily activities. As you know, you can also make comments, send messages, ask questions and upload photos, staying in close touch with their care at all times.

We will continue to post updates regarding government information and guidance on our website, so please do click on the Coronavirus (COVID-19): advice and guidance link in the header of the home page for these, and also check the FAQs below. If the question relates to a particular resident, please call the home directly.

 

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