Qualities Of Care

Looking after vulnerable people and helping to maximise their quality of life in the face of old age, illness and disability is an important and responsible role that does not suit everyone.

While essential proficiencies and knowledge can be learned and practised, it’s the quality of their people skills that makes some care workers so exceptional. Our values play a huge role in the way that we deliver care. We carefully induct all new staff, ensuring that they understand and buy into our vision and core values, which affect everything they do. We have also aligned the qualities required of our carers to our Canford Healthcare values.

Care

Empathetic

We are committed to offering attentive, person-led care with kindness and compassion, rather than simply going through the motions and performing tasks mechanically out of a sense of duty. We want our residents to feel safe, respected and comfortable at all times, and also ensure that they maintain their sense of dignity throughout. When going about our daily duties, it is engrained in all of us to ask ourselves the all-important questions: “Would I feel comfortable receiving care in this way? How would I want my mum/dad/gran treated in this situation?” And, if something is wrong, getting it dealt with promptly.

 

Patient and calm under pressure

Caring for people with physical and psychological health issues requires calm and patience, as well as professionalism. If you are a keyworker to several residents, ensuring that everyone is looked after – and at their own individual pace – can be challenging. Performing care effectively while remaining unruffled and good-natured, however demanding the situation, is all part of the job.

Family

Passion and dedication

Do you have a passion for helping those in need? Putting others before themselves is a trait that many care workers share, and most see their work as a calling rather than just a job. Even in difficult situations, the best carers the extra mile for those in their care without expecting recognition or other reward.

 

Warm and friendly

A friendly presence ensures that residents feel happy, safe and respected. Being open and warm helps care workers build a good rapport with residents, developing better working relationships as well as long-term friendships.

Honesty

Respectful and open-minded

Residents are all individuals with their own rights and needs. Regardless of their lifestyle and beliefs, they should always be treated fairly and respectfully in a way that maintains their dignity and privacy and promotes their individuality.

 

Upbeat and positive

Residents are all individuals with their own rights and needs. Regardless of their lifestyle and beliefs, they should always be treated fairly and respectfully in a way that maintains their dignity and privacy and promotes their individuality.

Commitment

Flexible

Our residents’ needs do not stop, just because it’s the end of your shift! We need to be flexible enough to ensure that residents receive excellent care at all times, whatever the circumstances.

Keen to learn

Most people gain care qualifications while at work. Right from induction, training is both rigorous and ongoing to ensure you’re safe and effective at work. In addition, treating every day as a learning experience and reflecting on how you’ve managed certain situations can also enhance your knowledge and skills.

 

Reliable

Many vulnerable individuals see their care workers as their lifeline, performing the activities necessary for their daily living, as well as providing conversation and friendship. Being reliable is a key requirement of the job – unnecessary short-term routine changes could cause physical and psychological damage. It’s also important to remember that we have a duty to protect residents at all times, shielding them from undue anxiety and maintaining a professional distance when required.

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