The administration assistant helps to ensure that the business is administered in a professional manner and supports the manager and administrator in the smooth running of the home. The administration assistant keeps the support office fully informed of all matters to do with the home. He or she is also the first point of contact for visitors and telephone enquiries, fostering a professional and caring image of the homes.

Reporting to: Administrator

What does the role involve?

The administration assistant provides valuable support to the administrator and the rest of the home team.

Most of the time, the administration assistant is the friendly face that people see when they first walk through the door. He or she will know regular visitors by name and who they’ve come to see, quickly putting newcomers at ease. They are also the first port of call for telephone enquiries.

The life of an administration assistant is busy and varied, and no two days are the same. Depending on the home, the first job of the day is to log in any staff sickness or other absences, update the day’s menus and possibly also deliver newspapers and magazines to residents who have ordered them.

In supporting the administrator to achieve the smooth running of the reception/administration office, the administration assistant’s other duties include updating staff training records, maintaining personnel files, printing out training certificates, taking meeting minutes, collecting and delivering items from the GP surgery, ordering stationery and other supplies and photocopying/scanning documents.

Another key part of the role is to show potential new residents and their families around the home and answer any questions they may have. The role also offers plenty of interaction with many different people – relatives, healthcare professionals, contractors and suppliers – as well as a chance to build up meaningful relationships with residents, which will be both enjoyable and rewarding.

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