The administrator ensures that the business is administered in a professional manner, supporting the home manager to run the home smoothly and achieve the business’ aims and objectives. He/she acts as front of house, often being the first point of contact for visitors and telephone enquiries, fostering a professional and caring image of the home. The administrator also keeps the support office fully informed of all matters relating to the home.

Reporting to: The Home Manager

What does the role involve?

The administrator really is the lynchpin of the home. Responsible for overseeing the day-to-day operation of the office, the administrator is the eyes and ears of the manager, reporting directly to them and supporting them to run the home smoothly and professionally.

In conjunction with the assistant administrator(s), the administrator is the polite, friendly and helpful first port of call for all visitors and telephone enquiries from relatives, professional visitors, colleagues and suppliers. During the day there is often at least one show around with prospective residents and their families, and job holders are often asked for information about how to apply for care assessments and funding.

Because of the sheer number and variety of duties there is no such thing as a typical day, but the administrator attends the daily head of department meetings at the home, takes minutes, liaises with the company’s two support offices about resident and staff changes and works with the human resources team regarding the recruitment of new colleagues or any sensitive staffing issues. There are also many opportunities to utilise IT and organisational skills and support others to do so as well.

Although this is a fast-moving and busy role, there is plenty of time to interact with residents and their families and feel like you are really making a difference to people’s lives.

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